Now Hiring - Customer Service Associate in Elk Grove Village, IL

Come Join Us - We are a growing established organization that offers a friendly work environment and competitive benefits!

Paid weekly - No weekends - Day shift - Great Team & Variety of benefits.

Must be good with:

• Multitasking in a fast-paced environment
• Willing to not only answer calls that are directed to you but attend to the front when need or assigned.
• Communicate well with contractors, homeowners, co-workers, and other trade professionals.
• Have the ability to fill out information on the computer and find answers.
• Open to learn and grow and be part of an awesome team.

Virginia Tile Co. is an industry-leading wholesale distributor of full spectrum residential and commercial tile products. Also providing in selected regions resilient flooring and woodworking products. Founded in 1928 and serving 14+ states.

We celebrate a culture of collaboration, innovation, inspiration, and service.

Design that shapes living. Check us out: [please apply online] Service Representative located in Elk Grove Village, IL!

Position Description:

• Comprehend customer needs (via conversation, architectural drawings, and written specifications) and recommend a product configuration to meet those requirements
• Provide pricing, quotes, product information, literature, samples, and support for customers
• Process orders
• Arrange deliveries
• Process product returns
• Confirm customer information
• Identify and close additional purchases of products and services
• Respond to requests from customers for information
• Engage in technical discussions with customers
• Promote solutions and services
• Resolve customer complaints
• Remain knowledgeable and up-to-date on product changes and developments
• Answer questions about warranties or terms of sale
• Inform customer of deals and promotions
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• Work with customer service manager to ensure proper customer service is being delivered
• Work as inside liaison to outside sales team including identifying and communicating candidates for future business relationships
• Implement suggestions based on customer feedback (e.g. product enhancements, web site improvements)
• Perform other related duties as assigned

Knowledge, Skills and Abilities:

• Proficient in MS Office, specifically Excel, Word and Outlook
• Excellent written and oral communication skills
• Excellent customer relationship skills
• Able to perform basic mathematical calculations
• Self-motivated, with high energy and an engaging level of enthusiasm
• Organized with an ability to know reseller activities and status on an ongoing basi
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals
• Strong problem identification and resolution skills
• Able to build and maintain lasting relationships with customers
• High level of integrity and work ethic

Qualifications:

• High school diploma or General Education Degree (GED)
• 2 – 3 years of direct work experience in customer service and/or call center
• Tile industry or flooring experience preferred.
• Proficient in MS Office, specifically Excel, Word, and Outlook
• Able to complete basic mathematical calculations as well as measuring and spatial estimates.

Benefits:

• Multiple, affordable Medical Insurance Plans (PPO & HSA)
• Dental
• Vision
• Optional Life Insurance, Short Term, and Long-Term Disability Insurance
• Optional Pet Insurance
• Employee and friend discount on Tile Products
• 401(k) Plan with 3% company match
• Generous PTO, Sick and Paid Holiday policies
• Positive & friendly work environment where employees are acknowledged and rewarded for their great work.

This company is an Equal Employment Opportunity employer without regard to race, color, religion, sex, age, sexual orientation, national origin, disability, marital or veteran status. We offer exciting career opportunities and a team-oriented work environment.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 2 years (Required)
• retail and/or wholesale sales: 1 year (Preferred)
• Tile/Flooring Industry: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person